FAQ

Authenticity Guarantee

Are your watches authentic?

Yes. Every watch we sell is verified, inspected, and authenticated before being listed. We source from trusted distributors, reputable suppliers, and verified partners.

Do your watches come with a warranty?

Yes. Each watch includes either a manufacturer/distributor warranty or a Caliber & Crown warranty depending on the piece.

Orders & Inventory

Do you restock items?

We operate with a boutique model — one model per listing. Once a watch sells, it is removed from the store. New pieces are added regularly.

Can I request a specific watch?

Yes. If you’re looking for a particular model, contact us and we’ll let you know if we can source it.

Shipping

How long does shipping take?

Some of our watches are fulfilled through our distributor and ship within 2–4 weeks. This timeframe allows for authentication, secure handling, and proper processing before the watch is released for delivery.

Why does shipping take 2–4 weeks?

Our distributor follows a strict verification and quality‑control process. Each watch is inspected, authenticated, and prepared securely before shipment. This ensures you receive a genuine, verified timepiece — never rushed, never compromised.

Will I receive tracking?

Yes. Tracking is provided as soon as your watch leaves the distributor’s facility.

Is shipping insured?

Yes. All watches are shipped securely and insured for protection.

Will I need to sign for delivery?

High‑value orders may require a signature for security.

Returns & Refunds

Do you accept returns?

Yes. We accept returns within 14 days after delivery. Watches must be unworn, undamaged, and in original condition with all included items.

How do I start a return?

Are return shipping costs covered?

Return shipping costs are the responsibility of the customer unless the return is due to an error on our end.

When will I receive my refund?

Refunds are issued once the watch is received and inspected. You’ll be notified when your return is approved and processed.

Payments

What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, and other secure payment options available at checkout.

Do you offer payment plans?

If eligible, Shop Pay Installments may be available at checkout.

Product Details

Are your watches new or pre‑owned?

We offer a curated mix depending on availability. Each listing clearly states the condition of the watch.

What comes with my watch?

Each listing specifies what is included (box, papers, warranty card, etc.). Every piece is photographed and described accurately.

Contact

How can I reach you?

You can contact us through our Contact page for questions, sourcing requests, or support.