Return Policy

Overview

This Refund Policy explains how returns, refunds, and exchanges are handled at Caliber & Crown Trading. Our goal is to ensure a smooth, transparent, and professional experience for every customer.

 Return Window

We accept returns within 14 days after delivery. To qualify for a return, the watch must be:

• Unworn

• Undamaged

• In original condition

• Returned with all included items (box, papers, accessories, warranty card, etc.)

If any item is missing or the watch shows signs of wear, the return may be denied.

 How to Start a Return

To begin a return, contact us at info@thecalibercrown.com with:

• Your name

• Order number

• Watch model

• Reason for return

We will review your request and provide instructions for secure return shipping.

 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our end (incorrect item, damaged on arrival, etc.).

 Condition Inspection

Once your watch is received, it undergoes a full inspection to verify:

• Condition

• Authenticity

• Completeness of included items

Inspections typically take 2–3 business days.

 Refund Processing

Refunds are issued to the original payment method once the watch passes inspection. You will receive an email confirmation when your refund is approved and processed.

Please note:

• Refunds may take 3–5 business days to appear depending on your bank or payment provider.

• Shipping fees are non‑refundable.

 Non‑Returnable Items

The following cannot be returned:

• Watches showing signs of wear or damage

• Watches missing original accessories, box, or papers

• Final‑sale items (if marked as such on the product page)

 Exchanges

We do not offer direct exchanges due to our one model per listing boutique inventory. If you wish to purchase another watch, you may return your item (if eligible) and place a new order.

 Holiday Delays

Return processing and refund timelines may be extended during holidays or peak seasons.