Warranty Information

Overview

Every watch purchased from Caliber & Crown is backed by a warranty to ensure confidence, protection, and long‑term reliability. Your warranty type depends on the specific watch and its source.

 Types of Warranties

1. Manufacturer or Distributor Warranty

Some watches come with an official manufacturer or distributor warranty. This warranty typically covers:

  • Movement issues

  • Mechanical defects

  • Manufacturing faults

The length of coverage varies by brand or distributor (usually 1–3 years). If your watch includes this warranty, it will be clearly stated in the product listing.


2. Caliber & Crown Warranty

For watches that do not include a manufacturer/distributor warranty, we provide our own Caliber & Crown Warranty.

This warranty mirrors standard industry coverage and includes:

  • Mechanical faults

  • Movement issues

  • Internal defects not caused by damage or misuse

Coverage length is listed on each product page.


🔧 What the Warranty Does Not Cover

Warranties do not cover:

  • Damage caused by accidents, drops, or misuse

  • Water damage due to improper crown closure

  • Normal wear and tear (scratches, strap wear, etc.)

  • Unauthorized repairs or modifications

  • Damage caused by third‑party service centers

 Warranty Documentation

If your watch includes official papers or warranty cards, they will be listed in the “What’s Included” section of the product page and shipped with your order.

If your watch is covered by the Caliber & Crown Warranty, your order confirmation serves as your warranty record.

Warranty Claims

To start a warranty claim, email us at info@thecalibercrown.com with:

  • Your name

  • Order number

  • Watch model

  • Description of the issue

  • Photos or videos (if applicable)

We will review your claim and provide next steps.

 Processing Time

Warranty evaluations typically take 5–10 business days depending on the issue. If repairs are needed, additional time may be required.

Shipping for Warranty Service

Customers are responsible for shipping the watch to our service center unless the issue is due to an error on our end. Return shipping after repair is covered by us.

Need Help?

For any warranty questions, contact us at: info@thecalibercrown.com